Jevoca

180x60 - Jevoca - blacKk

Legal and Privacy

Menu

PRIVACY POLICY

Thank you for accessing the Jevoca website (“Website”) operated by Jevoca. We respect your privacy and want to protect your personal information. This Privacy Policy (“Policy“) describes how we use your personal data collected via www.jevoca.com (“Website“), and by other means (e.g., via social media, cookies, etc.) in order to provide you with the best possible service.

1. WHAT TYPE OF PERSONAL INFORMATION DO WE COLLECT ?

We will collect various types of personal data about you for the purposes describes in this Policy, including:

  • Contact information (such as your name, birthday, nationality, email address, postal address, telephone number and any other personal data) that you provide by completing forms on the Website;
  • Details of any transactions made by you
  • Personal data that maybe contained in communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Website or its content;
  • Other personal data that you share voluntarily with our sales assistantsl
  • Information from surveys that we may, from time to time, conduct on the Website for research purposes, if you chose to respond to, or participate in , them;
  • Credit/debit card information;
  • Information about your use and navigation of our Website, such as your IP address and other device identifiers, your operating system and browser tyoe, and information about the Website pages you visit, collected by cookies or other tracking technologiesl
  • We may also collect information about how your Device has interacted with us, including the page accessed and links clicked, how you navigate to and from Jevoca Sites and Jevoca Content (such as how you scroll over the Jevoca Sites and Jevoca Content, which parts you click, how long you spend on each page), your preferences, the products and/or services that you have viewed or searched for, crashed and download errors and response times; and
  • Personal information collected from third parties, such as data that you agree to share with us on publicly accessible social networks (e.g. Facebook, Instagram, etc.) and/or that we may collect from other publicly accessible databases.

2. HOW DO WE USE YOUR PERSONAL INFORMATION ?

Providing your personal data to us (in particular, your personal details, your email, your address, your credit/debit card numbers and bank codes and your telephone number) is necessary for processing your order for the purchase of products on the Website, supplying other services provided on the Website upon your request, or when your personal data is needed to fulfil obligations required by law or regulations. The refusal to provide us with any personal data necessary for performing the above purposes may consequently prevent us from processing your order for the purchase of products sold on the Website or fulfilling obligations required by law and other regulations. Therefore, failure to provide personal data may constitute, in some cases, a legitimate and justified reason for not processing your order for the purchase of products sold on the Website or not providing Website’s services.

3. WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH ?

Disclosure of further personal data to us other than required for fulfilling legal or contractual obligations and to properly browse our services with necessary traffic data is, on the contrary, optional and does not have any effect on the use of the Website and of its services or the purchase of the prodcuts on the Website. We will inform you at every step whether disclosing your personal data to us is required or optional by marking with an appropriate symbol (*) the information that is required or data needed for the purchase of products and/or for the provision of requrested services on the Website. 

4. CHILDREN

Our website IS not directed to children. We do not knowingly collect personally identifiable information from children without permission from a parent or guardian, unless permitted by applicable law.

You must be at least sixteen years old to provide Us with your personal information and eighteen years old to engage in transactions on our website. By engaging in transactions with us, you affirm that you are at least eighteen years old and are fully able to enter into and be legally bound  by such transactions

If we are notified or learn that a minor has submitted personal data to us through our website or otherwise, we will delete such personal information.

5. COOKIES

Our Website uses cookies. More information can be found in our Cooke Policy below.

6. USE MADE OF YOUR PERSONAL DATA

Whenever we process your data, we do so on the basis of a lawful “justification” (or legal basis) for processing. In the majority of cases, the processing of your personal data will be justified on one of the following bases:

  • processing is necessary to perform a contract with you or to take steps that you have requested in order to enter into a contract (e.g. sale contract);
  • processing is necessary for us to comply with a legal obligation;
  • processing is in our legitimate interests as a business, and our interests are not overridden by your interest, fundamental rights or freedoms. Our legitimate interests may include our interest in using customer and Website user personal data to conduct and develop our business activities (including carrying out standard marketing activities), with current and potential customers and Website users; and in establishing, exercising or defending legal claims; or 
  • processing is based on your prior explicit consent, such as segmented and customized marketing activities. 

7. DISCLOSURE OF YOUR PERSONAL DATA

We may disclose your personal data to any of our affiliate companies, our to our service providers who assist us in providing the services we offer, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing services or in performing tasks, from time to time.

For avoidance of doubt, we will get your express op-in consent before we share your personal data with any third party company other than Jevoca for marketing purposes.

Your personal data will be accessible by authorised personnel of Jevoca and affiliated companies, and service providers acting on our behalf on a need-to-know basis. Transfer of your personal data form your country of residence to third countries where we operate, including Germany and Taiwan will be involved; some of those countries are subject to data protection and privacy regulations similar to yours, whereas others are not. To ensure the protection of your personal data is consistent with applicable law, such transfers and processing outside your country of residence or the EEa will be made pursuant to the EU Model Clauses, or any similar legal machismo acceptable locally. 

We will also respond to requests for personal data where required to do so by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regular or any other legal process served on us.

7. DISCLOSURE OF TRANSACTIONAL DETAILS

When you purchase products on the Website, we might disclose your transaction’s details to our corresponding bank, that will carry out security and anti-fraud checks on the transactions carried out on the Website.

8. SECURITY

We place great importance on the security of all personal data associated with our users. We have adopted security measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access. For the best possible protection of your personal data outside the limits of our control, your device should be protected and your internet service provider should take appropriate measures for the security of network data transmission (such as, for example, firewalls and anti-spam filtering).
 
While we take reasonable steps to protect your personal data, we cannot guarantee that the personal data you disclose to us will be 100% secure, nor that any data breach will not occur.
 
You accept the inherent security implications of dealing on-line over the Internet and will not hold Jevoca or their processors responsible for any data breach unless it is due to our negligence.

9. RETENTION OF YOUR PERSONAL DATA

Our general approach is to retain your personal data only for as long as required to fulfil the purposes for which it was collected. We generally retain your personal data for 5 years from the last contact you initiated with Jevoca. Last Contact shall be defined as the last contact initiated by the customer and traceable by our systems or a sales associate.
As examples of such contacts there could be the last time a call, sales email, or meeting was proposed to you to which you responded favorably by, for instance clicking on the link to our website included in the email or attending an appointment in one of our stores. Opening an email from Jevoca would not qualify as Last Contact. Clicking on a link included in an email would.
However, in some circumstances we may retain personal data for longer periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements.
In specific circumstances we may also retain your personal data for longer periods of time corresponding to the applicable statute of limitations so that we have an accurate record of your dealings with us in the event of any complaints or challenges.

10. YOUR RIGHTS

You have the following rights with respect to your personal data: 
 
• Right to withdraw consent – where applicable, you have the right to withdraw your consent at any time. For example, if you wish to opt-out of receiving electronic marketingcommunications.
• Right of access, rectification and erasure – you have the right to request access to and obtain a copy of any of your personal data that we may hold, to request correction of any inaccurate data relating to you and to request the deletion of your personal data under certain circumstances. 
• Right of data portability – Under certain conditions, you have the right to receive all such personal data which you have provided to us in a structured, commonly used and machine-readable format, and also to require us to transmit it to another controller where this is technically feasible.
• Right to restriction of processing – you have the right to restrict our processing of your personal data where: 
o you contest the accuracy of the personal data until we have taken sufficient steps to correct or verify its accuracy; 
o the processing is unlawful but you do not want us to erase the data;
o we no longer need your personal data for the purposes of the processing, but you require such data for the establishment, exercise or defence of legal claims; or 
o you have objected to processing justified on legitimate interest grounds (see below) pending verification as to whether we have overriding compelling legitimate grounds to continue processing.
Where personal data is subject to restriction in this way, we will only process it with your consent or for the establishment, exercise or defence of legal claims.
 
• Right to object to processing justified on legitimate interest grounds – where we are relying upon legitimate interest to process personal data, then you have the right to object to that processing. If you object, we must stop that processing unless we can either demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms or where we need to process the data for the establishment, exercise or defence of legal claims. Where we rely upon legitimate interest as a justification for processing we believe that we can demonstrate such compelling legitimate grounds, but we will consider each case on an individual basis.
 
• Right to object to processing for marketing purposes – where we process personal data for direct marketing purposes, then you have the right to object to that processing at any time. 
 
 
For further information regarding your rights, to exercise any of your rights, or if you have any complaints or questions regarding the processing of your personal data please contact info@jevoca.com
 
Please note that we may request proof of identity, and we reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. We will endeavour to respond to your request as soon as possible and in any case within the applicable timeframes.

11. CHANGES TO THIS POLICY

We may occasionally change this Policy, for example, to comply with new requirements imposed by the applicable laws or technical requirements. We will post the updated Policy on the Website. We may also notify you in case of material changes and seek your consent to those changes, where required by applicable law. You are thus encouraged to periodically review this page.

COOKIES POLICY

1. WHAT IS A COOKIE ?

Cookies are text files containing small amounts of information that a user’s device (computer, tablet or mobile) downloads when it visits a website. They allow the site to “remember” your computer, but not specifically who is using it, and improve your user experience. By associating the identification numbers in the cookies with other customer information when, for example, you log-in to the site, then we know that the cookie information relates to you 

2. WHAT IS THE SCOPE OF A COOKIE ?

Cookies are used generally for different purposes, such as letting the user navigate between pages efficiently, implementing the user’s preferences and generally improving their browsing experience, by customizing the website according to their navigation and user profile. They can also help ensure that the adverts that the user sees online are more relevant to them and their interests. 

3. WHAT COOKIES DO WE USE ?

The Jevoca website also collects information, via cookies, web beacons, pixels, tags or other tracking technologies, such as your Internet Service Provider and IP address, the date and time you access the Jevoca website, the pages you have accessed while visiting the Jevoca website, and the Internet address from which you accessed the Jevoca website. Some cookies exist only during a single session and some are persistent over multiple sessions over time.  We use these technologies to remember user preferences, maximize the performance of our website and services, provide you with offers that may be of interest to you, measure the effectiveness of our email campaigns and to personalize online content.

You may refuse or delete cookies.  If you refuse or delete cookies, some of our website functionality may be impaired.  If you previously accepted cookies and directed us to share your information on one of our sites, you can change your cookie preference by clicking on the cookie settings link in the footer of that site.  Please refer to your browser’s Help instructions to learn more about how to manage cookies and the use of other tracking technologies.  Some browsers have incorporated Do Not Track (“DNT”) preferences.  If you set your browser to signal that you do not wish to be tracked online, we will honor your preference by disabling targeting and social media cookies unless you explicitly consent through our cookie banner to enable these categories.

4. HOW TO MANAGE YOUR COOKIE PREFERENCES ?

When you first enter Jevoca Website you have the option to chose which cookies you want to allow. If you previously accidentally accepted cookies, you can change your cookie preference by accessing the settings of your internet browser. Here you may delete cookies.  If you delete cookies, some of our website functionality may be impaired.    

Below are pages describing these settings in more detail for each browser: